Before Contacting Customer Support

3DM2™ Online Help

Before Contacting Customer Support
Four screens in 3DM2 provide controller version and status information that can be helpful when contacting 3ware Customer Support with questions or for troubleshooting: Controller Summary, Controller Details, Unit Information and Enclosure Summary (The Controller Details and Unit Information screens are available from the Information tab, Enclosure Summary is available from the Monitor tab.)
You can copy and paste the information from these screens into an email using the system clipboard. When each page is displayed on the screen, highlight it using your mouse (or press Ctrl-A to select all text), press Ctrl-C to copy it to the clipboard, and then Ctrl-V to paste it into an e-mail.
You may also want to take a screen capture of these pages so that you can respond to questions about your system configuration to the Customer Support representative.
Additional useful information can be gathered from the error logs. For instructions for collecting error logs, search the LSI KnowledgeBase for keyword 12278 at http://kb.lsi.com

Related Topics
  Basic Troubleshooting: Check This First
  Command Logging

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