# Printer communication error

These are the possible solutions. Try one or more of the following:

Check printer connections

> Make sure:

> - The printer is turned on.

> - The power cord is plugged into the printer and into a properly grounded electrical outlet.

> - The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

> - The printer is securely connected to the host computer, print server, or other network access point.

> - There are no error messages on the display; resolve any error messages.

Turn the printer off and then back on

Reconnect the printer power supply

> 1. Turn off the printer, and then unplug the power cord from the wall outlet.

> 2. Gently remove the power supply from the printer, and then reinsert it.

> 3. Plug the power cord into the wall outlet, and then turn on the printer.

Make sure that your computer and printer are connected to the same wireless network

> If your printer is connected to a wireless network, it may not be on the same wireless network as the computer. The SSID of the printer must match the SSID of the computer.

> 1. From the desktop panel, click .

>    The computer is connected to the selected network in the list.

> 2. Write down the computer SSID.

>    Note: | Make sure you copy it exactly, including any capital letters.

> 3. Print the network setup page.

>    From the printer control panel, navigate to Print Setup Page:

>    > Network Setup > Print Setup Page

>    The network setup page prints.

>    In the Wireless section, look for SSID.

> 4. Compare the SSID of the computer and the SSID of the printer.

>    If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.

>    If the SSIDs are not the same, then run the Wireless Setup Utility again. Make sure you select the SSID used by the computer when you are asked to select a wireless network.

>    1. Open the Printer ToolBox.

>    2. Click .

>    3. Follow the instructions on the computer screen to set up the printer wirelessly.

Check the USB connection

> 1. Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

> 2. Firmly plug the square end of the USB cable into the back of the printer.

> 3. Firmly plug the rectangular end of the USB cable into the USB port of the computer.

>    The USB port is marked with a USB symbol.

Remove and reinstall the printer software