# Known Issues and Workarounds

The following is a list of known issues and workarounds.

- Issue: An IR/IT firmware downgrade is not supported from one phase to another phase due to limitations in underlying layers.

  Workaround: None.

- Issue: LSA does not detect all the controllers in a HyperV Environment when the controller passthrough is enabled or disabled.

  Workaround: Restart the LSA services to reload and update the library.

- Issue: LSA may be inaccessible after a successful firmware update while IO's are occurring.

  Workaround: Restart the LSA services.

- Issue: LSA may hang when downloading support logs on multiple clients.
  Workaround: Restart the LSA services. Collect logs from one client at a time during non-heavy IO or drive/blackplane operations.
  Note: Downloading the support log is available only for admin users.
- Issue: Allows the Guest user to log in when the Guest user is disabled through the User Accounts.
  Workaround:
  1. Open the Command Prompt.
  2. Enter `lusrmgr.msc`.
  3. Select Users, then Guest.
  4. Right-click on the Guest User, and select the Properties option.
  5. Select the check box, Account is Disabled, if not already selected.
- Issue: The server response of IPv4 and IPv6 addresses groups are intermixed in the presence of multi NIC cards.

  Workaround: None.

- Issue: When auto rebuild is enabled, multiclick PD actions are not updated properly.

  Workaround: Manually refresh the page.

- Issue: Downgrading from 004.003.000.00 and higher is not recommend as the uninstall can be of the previous version can be erratic.

  Workaround: Uninstall the latest version and reinstall an earlier version.

  Version: 004.003.000.00 and higher

- Issue: Google Chrome may not position popup windows correctly.

  Workaround: None.

  Version: 61.0.3163.100 and later

- Issue: When using Mozilla FireFox, do not save the user name and password, or click the user name text box to enable saving.

  Workaround: None.

- Issue: Updating or Erasing the UEFI or BIOS from any utility other than LSA, will result in LSA displaying old UEFI and BIOS information.

  Workaround: Reboot, so LSA will display the correct BIOS details

  Version: IT controllers only.

- Issue: The user cannot disable or modify the security, cannot delete the virtual drive, or clear the configuration.

  Workaround: Clear the TR from DG and perform the respective operations.

- Issue: No matter the state of the controller or virtual dirve, the state will be optimal and some operations may fail on TR DG/VD, which is beyond the scope of LSA.

  Workaround: Clear the TR from DG and perform the respective operations.

- Issue: Operations performed during an online controller reset fail.

  Workaround: Do not perform any operation in LSA during an online controller reset.

- Issue: Clicking between servers nodes in remote and manage discovery pages results in intermittent disappearance of servers or server icons.

  Workaround: After clicking between server nodes wait for a few seconds for the screen to refresh and see all of the server nodes and icons.

  Version: Mozilla and Windows Server 2012

- Issue: Zoom operations.

  Workaround: Do not zoom operations on a browser until the monitor resolution is low.

- Issue: Performing any action (for example, Configuration) from the Server summary page, then manually refreshing the page will cause the user to be redirected to the initially selected Action page.

  Workaround: Do not perform a manual refresh.

- Issue: Converting a JBOD PD from JBOD to UG will cause applications to display different action menu names. LSA displays it as Make unconfigured good.
- Issue: If the same dedicated hot spare is assigned to multiple drive groups, you may see inconsistency in the Element Count and DHSP Element selection check boxes on the Controller page.
- Issue: Discovery of the Server through Manual Discovery option has the following limitations.
  - The Discovery server port should be 2463.
  - The Discovery server protocol should be HTTP.
- Issue: In MegaRAID, when the patrol read is running at the physical drive level, it is a controller level operation. Each individual physical drive patrol read progress bar will not disappear after completing 100%.

  Workaround: Wait for all of the physical drive progress bars to complete. Once all of the physical drive progress bars have reached 100%, they will disappear.

- Issue: During installation or uninstallation, the publisher can show as unknown on the User Account Control message box.
- Issue: If you select Add the Virtual Drive(s) from existing free space on a drive group or Delete virtual drive(s) from an existing drive group, LSA will refresh the complete controller page to update configuration information. Due to page refresh, the mouse reference is removed, so the page does not scroll up or down if you scroll the page using the mouse wheel.

  Workaround: Click once anywhere on the page so the page scroll works. Alternatively, you can use the scrollbar.

- Issue: LSA does not allow the physical drive to be selected from non-spanned virtual drives or spanned virtual drives.
- Issue: The Modify option for the existing setup.exe will not work.

  Workaround: Uninstall and reinstall the build instead of using the Modify option.