Printer communication error

These are the possible solutions. Try one or more of the following:

Check printer connections

Make sure:

Turn the printer off and then back on
Reconnect the printer power supply
  1. Turn off the printer, and then unplug the power cord from the wall outlet.

  2. Gently remove the power supply from the printer, and then reinsert it.

  3. Plug the power cord into the wall outlet, and then turn on the printer.

Make sure that your computer and printer are connected to the same wireless network

If your printer is connected to a wireless network, it may not be on the same wireless network as the computer. The SSID of the printer must match the SSID of the computer.

  1. From the desktop panel, click connected to wifi icon .

    The computer is connected to the selected network in the list.

  2. Write down the computer SSID.

    Note: Make sure you copy it exactly, including any capital letters.
  3. Print the network setup page.

    From the printer control panel, navigate to Print Setup Page:

    setup icon > Network Setup > Print Setup Page

    The network setup page prints.

    In the Wireless section, look for SSID.

  4. Compare the SSID of the computer and the SSID of the printer.

    If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.

    If the SSIDs are not the same, then run the Wireless Setup Utility again. Make sure you select the SSID used by the computer when you are asked to select a wireless network.

    1. Open the Printer ToolBox.

    2. Click shortcut to wsu icon.

    3. Follow the instructions on the computer screen to set up the printer wirelessly.

Check the USB connection
  1. Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

  2. Firmly plug the square end of the USB cable into the back of the printer.

  3. Firmly plug the rectangular end of the USB cable into the USB port of the computer.

    The USB port is marked with a USB symbol USB symbol.

Remove and reinstall the printer software